Return your Order
You should fill in this form if the complete order has been delivered. Some orders are delivered in multiple parcels, this can result in multiple deliveries. Please refrain from filling in this form if the order hasn’t been completely delivered.
When the order has been returned and gone through inspection by the warehouse, the order will be refunded. This usually takes 10 working days.
When you have filled in the return form, customer service will get back to you with the return label or pickup date within 3-5 working days.
- Tracking number
- Tracking URL
- Customer Service ID
The return period at XLshoppers is 14 days. The return period starts on the day you receive the item.
An order can consist of multiple products, it is not always clear which product the client wants to return. In order to reduce unnecessary back- and forth mails to the client. The SKU will help them process your request as fast as possible.