Shopping Cart

Get in Touch

Common queries answered

Frequently asked Questions

You can easily track the status of your order via your XLshoppers My Account page. There are 2 possible statuses.

  • Processing
    This means your order is still being processed, within 72 hours, your order will be ready for shipment.
  • Completed
    This means your order has been made ready for shipment or has been dispatched. Check your inbox or spam folder for the tracking information. 

On the product page, under the tab “Additional Information” and then “Product Packaging”, this indicates the amount of parcels being shipped. Sometimes it happens that there is a delay in delivery. The other parcels are usually delivered within 2 working days.

Check your inbox or spam folder for the tracking information. 

Once your order has been made ready for shipment or is dispatched. An automatic mail will be sent your email. Check your inbox or spam folder for the tracking information. 

On the product page, under the tab “Additional Information” and then “Product Packaging”, this indicates the amount of parcels being shipped. Sometimes it happens that there is a delay in delivery. The other parcels are usually delivered within 2 working days.

Check your inbox or spam folder for the tracking information.

We have grouped the most common questions here. Have a look, there is a 95% chance your questions already has an answer.

Still need help?

Get in touch with us

Your First Name
Field is required!
Field is required!
Your Last Name
Field is required!
Field is required!
Your E-mail Address
Field is required!
Field is required!
Reason of contact
  • - select an option -
  • When will my order be delivered?
  • I received only part of my order.
  • I want to cancel my order
  • The product has damages
  • I made a mistake with my address
  • I want to return my order.
  • Other questions
- select an option -
Field is required!
Field is required!
Customer Service ID
Customer Service ID (found in shipping mail)
Field is required!
Field is required!
If a product arrived with damage, please include a picture
Upload your picture...
Field is required!
Field is required!
The correct address
Street and Housenumber
Field is required!
Field is required!
Zipcode
Field is required!
Field is required!
City
Field is required!
Field is required!
  • - select a state -
  • Alabama
  • Alaska
  • Arizona
  • Arkansas
  • California
  • Colorado
  • Connecticut
  • Delaware
  • District of Columbia
  • Florida
  • Georgia
  • Hawaii
  • Idaho
  • Illinois
  • Indiana
  • Iowa
  • Kansas
  • Kentucky
  • Louisiana
  • Maine
  • Montana
  • Nebraska
  • Nevada
  • New Hampshire
  • New Jersey
  • New Mexico
  • New York
  • North Carolina
  • North Dakota
  • Ohio
  • Oklahoma
  • Oregon
  • Maryland
  • Massachusetts
  • Michigan
  • Minnesota
  • Mississippi
  • Missouri
  • Pennsylvania
  • Rhode Island
  • South Carolina
  • South Dakota
  • Tennessee
  • Texas
  • Utah
  • Vermont
  • Virginia
  • Washington
  • West Virginia
  • Wisconsin
  • Wyoming
- select a state -
Field is required!
Field is required!
Your Phonenumber
Field is required!
Field is required!
Reason of returning order:
Field is required!
Field is required!
Desired Solution:
Field is required!
Field is required!
Ask us any questions...
Field is required!
Field is required!
Free USA shipping

On all orders above $50

Easy 14 days returns

14 days money back guarantee

International Warranty

Offered in the country of usage

100% Secure Checkout

PayPal / MasterCard / Visa